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Troubleshooting FAQs

I'm trying to log in but I don't get an email

We all make mistakes, so please double check your email address is entered correctly and try again, if you still don’t have an email please check your spam/junk folder. If there’s nothing there either, your business may have an email filter that’s blocking our emails. Please contact your IT support for help, and if possible ask them to whitelist emails coming from desksadmin@app.juggl.co.uk!

The link in my login email doesn't work!

There are a few possible causes of login issues:

  • Login links are single use, so if you’ve used one already then you’ll need to request another.
  • Make sure you are going to desks.juggl.co.uk, and click login. If you go direct to account.juggl.co.uk then you won’t be able to log in.
  • Please make sure the browser you use to start the login process is the same one that opens when you click the link from your email (your default browser). If you start the process in Chrome, but the login link opens in Edge, login will fail.
  • It’s possible that your business has an email filter that’s modifying the links in our emails, or is visiting them on your behalf to make sure they’re safe, which will cause the link to expire before you try and use it. Please contact your IT support for help, and if possible ask them to whitelist emails coming from desksadmin@app.juggl.co.uk!

What's a workspace?

If you are trying to book a desk in your company office and your company is already using Juggl Desks, your administrator or facilities manager will have already created a company account in Juggl Desks, this is your “Workspace”. If you don’t know the name of your workspace, please contact your administrator/facilities manager.

Do I need to get a new email link every time I want to book a desk?

Juggl will keep you logged in on the same device unless you ask to be logged out. Unless of course it’s been a very long time since you last logged in.